The best and worst performing GP practices in Wirral rated by patients - August 2024

Millions of questionnaires were sent out to patients between January and March to assess the performance of GP practices across the country, with 699,790 being completed.

The survey asked patients questions such as the experience of making an appointment, the ease of getting through on the phone, how often their preferred GP is seen, and their confidence in their healthcare professional along with many health-related questions. People rated their overall experience of their GP practice, from 'Very good' to 'Very poor'.

Best and worst performers

Across Wirral, at the top of the list was Grove Road Surgery in Wallasey which received the highest number of patients who had an overall positive experience of 96.7 percent  due to its high ratings in the confidence of healthcare professionals, the ease of getting through on the phone, and the practice's helpful receptionists.

Second and third highest, in terms of overall satisfaction, came Church Road Medical Practice in Bebington and Manor Health in Liscard, with ratings of 94.% and 93.3% respectively.

Teehey Lane Surgery received the lowest number of patients who had an overall positive experience, at 59.4% with 26% saying it was easy to contact the practice via the website, whilst 81% of patients stated that their healthcare professional treated them with care and concern at the Bebington practice, only 12% said they were offered a choice to have a face to face appointment.

Overall positive experience of GP practices in Wirral:

• Blackheath Medical Centre - 89.5%
• Church Road Medical Centre - 94.5%
• Civic Medical Centre - 85.3%
• Commonfield Road Surgery - 84.5%
• Devaney Medical Centre - 76.8%
• Eastham Group Practice - 68.8%
• Egremont Medical Centre - 75.3%
• Gladstone Medical Centre - 74.3%
• Greasby Group Practice - 62.6%
• Grove Road Surgery - 96.7%
• Heatherlands Medical Centre - 85.7%
• Heswall & Pensby Group Practice - 85.1%
• Holmlands Medical Centre - 87%
• Hoylake & Meols Medical Centre - 83.3%
• Hoylake Road Medical Centre - 88.5%
• Kings Lane Medical Practice - 87.7%
• Leasowe Medical Practice - 75%
• Manor Health Centre - 93.3%
• Miriam Primary Care Group - 89.3%
• Moreton Group Practice - 90.4%
• Moreton Medical Centre - 86.6%
• Orchard Surgery - 86.6%
• Paxton Medical Group - 89%
• Prenton & Woodchurch Medical Centre - 80.1%
• St Georges Medical Centre - 73.2%
• St Hilary Group Practice - 83.9%
• Sunlight Group Practice - 80%
• Teehey Lane Surgery - 59.4%
• The Villa Medical Centre - 91.1%
• The Village Medical Centre - 89.3%
• Upton Group Practice - 82.4%
• Vittoria Medical Centre - 83%
• West Wirral Group Practice - 80.7%